tvaje Terms and Conditions

1. General Provisions

These terms and conditions ("Terms") govern the use of the tvaje platform and all its services. tvaje is an online casino and betting platform that offers various gaming experiences for players in Bangladesh.

By visiting the tvaje website (tvaje.cam), creating an account, or using any of its services, you confirm that you have fully read, understood, and agreed to comply with these Terms. If you do not agree with any part of these Terms, please do not use the tvaje platform.

tvaje is intended for personal and entertainment use only. Any use for commercial purposes, on behalf of a third party, or in connection with any illegal activity is strictly prohibited.

2. Account Registration and Eligibility

2.1 Age Restriction

To create an account on tvaje and use any gaming services, you must be at least 21 years old. This platform is only for those aged 21 and above. tvaje may request proof of identity at any time to verify your age.

2.2 Registration Requirements

At the time of account registration, you must meet the following conditions:

• You must be 21 years of age or older.
• All information provided during registration must be true, accurate, and complete.
• Only one account may be created in your own name.
• You must not be a resident of any country or region where online gaming is prohibited.
• You must use your own valid payment method.
• You must confirm that you are not acting on behalf of any third party.

2.3 One Account Policy

Each individual may hold only one tvaje account. If a single person is found to have multiple accounts, it will be treated as fraud and all associated accounts may be closed immediately. In such cases, tvaje reserves the right to forfeit any bonuses or winnings.

3. Account Verification and Security

3.1 Identity Verification (KYC)

tvaje follows a Know Your Customer (KYC) process to ensure the security of its platform and to prevent money laundering. Before processing any withdrawal, or upon request by tvaje, you may be required to submit the following documents:

• A clear copy of your National ID (NID) or passport.
• Proof of residence (utility bill or bank statement).
• Proof of ownership of the payment method used.
• Other supporting documents if required.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. Never share your login information with any third party. If you suspect unauthorised access to your account, contact the tvaje support team immediately.

4. Deposit and Withdrawal Policy

4.1 Deposit

tvaje currently supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳200 (two hundred taka). Deposits are generally processed instantly, though verification may sometimes take a little time.

• Minimum deposit: ৳200 (per method).
• The same minimum limit applies across all payment methods.
• No additional fee is charged for deposits.
• The payment account used must belong to you.

4.2 Withdrawal

Withdrawal requests go through tvaje's verification process. Each withdrawal is generally completed within one hour.

• Minimum withdrawal: ৳500 (five hundred taka).
• Withdrawal funds are generally sent within one hour.
• It is recommended to withdraw using the same payment method used for the deposit.
• Withdrawals may be delayed if KYC verification has not been completed.
• Withdrawals may be put on hold while any investigation into the account is ongoing.

4.3 Currency

All transactions on the tvaje platform are carried out in Bangladeshi Taka (BDT / ৳). Transactions in foreign currencies are not supported.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

tvaje offers new players a 150% bonus on their first deposit, up to a maximum of ৳20,000. To receive this bonus and make the bonus funds withdrawable, the total wagering requirement must be met at 10 times the amount.

• Bonus rate: 150% of the first deposit.
• Maximum bonus amount: ৳20,000.
• Wagering requirement: 10 times (deposit + bonus).
• The bonus balance cannot be withdrawn before the wagering requirement is met.

5.2 General Bonus Terms

The following general terms apply to all promotional offers and bonuses:

• Each bonus offer has a specific validity period; any unused bonus will be cancelled after the period ends.
• tvaje reserves the right to change or cancel any promotional offer without prior notice.
• Creating accounts or operating multiple accounts to take advantage of bonuses is strictly prohibited.
• If tvaje suspects any misuse of a bonus, it reserves the right to investigate the account and cancel the bonus.
• Each bonus is available once per person, household address, or device.

6. Gaming Rules

6.1 Game Operation

All games offered on the tvaje platform are operated by a certified Random Number Generator (RNG), which ensures fair play. Game outcomes are entirely random and there are no predetermined patterns. Live casino games are operated in real time by professional dealers.

6.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly stated in the game interface. tvaje reserves the right to change betting limits due to technical issues, suspected fraud, or any other reason.

6.3 Technical Errors

If a technical issue causes an incorrect game result, tvaje reserves the right to void that game round and refund the wager. The principle of "Malfunction voids all pays and plays" applies.

• In the event of a game round disrupted by a server issue, tvaje's decision is final.
• If there is an error in how information is displayed in the game interface, the backend server data will be considered correct.
• The player is solely responsible for any disruption caused by loss of internet connection.

7. Prohibited Activities and Account Suspension

The following activities are strictly prohibited on the tvaje platform:

• Fraud, collusion (coordinated cheating by multiple players), or any kind of deceptive activity.
• Playing games using computer software, bots, or automated systems.
• Misusing bonuses or cheating through multiple accounts.
• Using the platform for money laundering or financing illegal activities.
• Using the tvaje name or logo without authorisation.
• Attempting to hack tvaje's technology or systems.
• Harassing other players or behaving inappropriately.

8. Responsible Gaming

tvaje places the highest priority on responsible gaming. We believe that gaming should be a form of entertainment only, and should never be seen as a livelihood or a solution to financial problems.

• Set a betting limit for yourself and stick to it.
• Avoid the urge to wager more in an attempt to recover lost money.
• If you feel that gaming is affecting your daily life or family relationships, take a break.
• If needed, contact the support team to temporarily or permanently close your account (Self-Exclusion).

For more details on responsible gaming and for support, visit our Responsible Gaming page.

9. Privacy and Data Protection

tvaje takes the protection of your personal information very seriously. Our platform uses SSL encryption technology to keep all data secure. Your personal information is not sold or shared with any third party, except in the following cases:

• Upon request from authorities to meet legal obligations.
• For the purpose of fraud prevention and investigation.
• With payment processing providers (only the necessary information).

For our detailed policy on how we collect and use data, please read our Privacy Policy page.

10. Limitation of Liability

tvaje does not bear any responsibility for the following:

• Game disruption caused by internet connection issues.
• Technical problems with the player's own device.
• Account information falling into the hands of a third party if the player shared it themselves.
• Expected earnings from gaming not being realised.
• Service disruption due to external causes (war, natural disaster, cyber attack).

In any circumstance, tvaje's maximum liability is limited and confined to direct losses arising from gaming.

11. Dispute Resolution

If you are dissatisfied with any decision or service by tvaje, please contact our support team first. The dispute resolution process is as follows:

• Step 1: Contact the support team via live chat or email and provide a description of the issue.
• Step 2: The support team will review your complaint and respond within a reasonable time.
• Step 3: If the issue is not resolved, the matter will be escalated to higher authority.

For all disputes, tvaje's backend system logs and records will be considered the final evidence.

12. Changes to Terms and Conditions

tvaje reserves the right to partially or fully update these terms and conditions at any time. For significant changes, players will be notified via their registered email or through the platform.

Continued use of the platform after any changes will be taken as your acceptance of the new terms and conditions. It is therefore recommended that you visit this page regularly.

If you do not agree with the new terms and conditions, please contact the support team to close your account and withdraw any remaining balance.

13. Contact

If you have any questions or enquiries regarding these terms and conditions, please get in touch with us:

• Live Chat: 24/7 live chat support in Bengali.
• Email: [email protected]

Our support team is available seven days a week, twenty-four hours a day (BST, UTC+6) to serve you.