Frequently Asked Questions
tvaje FAQ — All Your Questions Answered in One Place
From opening an account to bonuses, deposits and withdrawals, games, and safe play — find detailed answers to all your questions here.
tvaje is one of Bangladesh's trusted online casino and betting platforms. This FAQ page is designed to give you direct answers to your most common questions. Learn more below about account registration, transactions via bKash and Nagad, the welcome bonus, cricket betting, and responsible gaming. If you cannot find an answer to your question, contact our 24/7 live chat or email.
Account and Registration
To open an account on tvaje, you need an active mobile number, an email address, and a secure password. The registration process is quick and fully online. Registering with accurate information ensures that verification and withdrawal processes go smoothly later. Only one account can be created per device.
tvaje is for people aged 21 and above only. Accounts belonging to underage users are cancelled immediately, and deposited funds may not be returned. We may ask for a national ID card or passport to verify age. We have a clear commitment to responsible gaming.
Click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a reset link will be sent to you. Once you receive the link, create a new strong password. If you run into any issues, contact our 24/7 live chat support and we will help you promptly.
No, only one account per person is allowed. Creating duplicate accounts may result in both accounts being suspended and bonuses being cancelled. Keep two-factor authentication enabled to protect your single account.
KYC verification may be required after large withdrawals or after a certain transaction volume. Submit a clear photo of your national ID card or passport, along with information confirming ownership of your bKash or Nagad account. Our team typically completes verification within business days. If you have questions, let us know via live chat.
Deposits and Withdrawals
Funds deposited to tvaje via bKash are usually added to your account within a few minutes. Save the transaction ID once the payment is complete. If there is any delay, share that ID in live chat and our team will assist you immediately. The minimum deposit amount is only ৳200.
The minimum deposit amount on tvaje is ৳200 across all payment methods. A minimum of ৳500 applies for withdrawals. The same limits apply for bKash, Nagad, Rocket, Upay, and bank transfer. There is no requirement to deposit large amounts at once.
Successful withdrawal requests on tvaje are generally processed within 1 hour. bKash and Nagad offer the fastest turnaround. Completing account verification before requesting a withdrawal makes the process even smoother. Bank transfers may take slightly longer.
tvaje itself does not deduct any extra charges for deposits or withdrawals. However, bKash, Nagad, or bank transaction fees may apply, as determined by the respective mobile banking provider's own rules. Check the relevant payment provider's website for the latest fee information.
Go to the tvaje deposit page and select Nagad. Send the specified amount to the displayed number and make sure to include the reference number correctly. Once the payment is complete, confirm the deposit request with the transaction ID. You can start from a minimum of ৳200.
Games and How to Play
Both pre-match and live betting are available in the tvaje cricket section during BPL (Bangladesh Premier League) matches. You can place bets on various markets including match winner, top run scorer, and over/under. Review the odds and amount carefully before confirming a bet. Odds in live betting can change at any moment.
Yes, tvaje is fully mobile-friendly. All slots, live casino games, and cricket betting can be enjoyed directly from the browser on any Android or iOS device. No separate app download is needed. With a good internet connection, everything displays well on screen.
RTP is a theoretical measure of what percentage of money a game returns to players on average over the long term. A higher RTP is generally more favorable for the player, but it is not a guarantee of results in any individual round. When choosing a game, consider volatility (high/low risk) and bonus features alongside RTP.
The tvaje live casino section features live dealer games from Evolution Gaming and Ezugi, including live Baccarat, Roulette, Blackjack, and much more. You get the experience of playing directly with a real dealer. Advanced streaming technology also ensures high-quality audio and video.
tvaje only runs games from licensed providers such as Pragmatic Play, PG Soft, JILI, Spribe, NetEnt, and Microgaming. These companies ensure fair play through independent auditing. There is no artificial interference with game outcomes on our platform.
Bonuses and Promotions
On your first deposit at tvaje, you will receive a 150% bonus of up to ৳20,000. For example, if you deposit ৳1,000, you will receive an additional ৳1,500 as a bonus. A 10x wagering requirement must be met to use the bonus. Read the full terms and conditions before claiming the bonus.
A wagering requirement means you must place a certain amount of bets before you can withdraw bonus funds. On tvaje, this is 10x for the welcome bonus, meaning you need to wager the bonus amount 10 times over. Example: if you receive a ৳1,500 bonus, you need to place a total of ৳15,000 in bets. The weight of bets may differ across various games.
The tvaje VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Playing regularly and staying active moves you up the tiers. The Bronze tier offers up to 0.2% weekly cashback, while the Diamond tier offers up to 1.2%. Higher tiers come with additional special benefits and offers.
Yes, tvaje regularly offers seasonal and festive promotions, such as extra bonuses or cashback during special occasions like Eid, Pohela Boishakh, or the T20 World Cup. Check the promotions page regularly or ask in live chat for the latest promotion details.
In many cases, welcome bonuses or promo benefits are applied automatically without a bonus code. Some special offers may require a code. Contact our live chat to confirm current codes and offers, and we will assist you right away.
Security and Responsible Gaming
Yes, tvaje uses SSL encryption technology to protect all your personal and financial information. Our servers undergo regular security checks. Your information is not shared with third parties. Use a strong password and avoid logging in from unfamiliar devices.
tvaje provides responsible gaming tools. You can set daily, weekly, or monthly deposit limits and control session time. These features can be managed directly from your account settings. Contact live chat if you need help setting limits.
Yes, tvaje has a self-exclusion feature. You can temporarily close your account for a set period yourself, or request that it be permanently deactivated. This decision is completely confidential and our support team will directly assist you with it.
Gaming addiction is a mental health issue. tvaje believes in responsible gaming and encourages people to contact support if signs of addiction appear. For professional advice, reach out to mental health organisations in Bangladesh and visit our responsible gaming page.
tvaje customer support is available in Bengali seven days a week, twenty-four hours a day. Live chat is the fastest way to get help. To contact us by email, write to [email protected]. There is no phone or WhatsApp support.
Still have questions?
Our 24/7 support team is always here for you. Join live chat or send us an email — get answers to all your questions in Bengali.
Live Chat
Direct support in Bengali 24/7. Get a response within a few minutes on average.
Email Support
[email protected] — for detailed issues, write to us by email and we will respond promptly.
Terms and Conditions
To learn the full rules on bonuses, payments, and accounts, visit the Terms and Conditions page.