tvaje Privacy Policy — Your Information Is Our Responsibility

1. Introduction and Scope

tvaje ("we", "our", or "the platform") provides a safe and reliable online entertainment service for users in Bangladesh. Your privacy is very important to us. This privacy policy explains how we collect your personal information, for what purposes we use it, how long we retain it, and what steps we take to protect your rights.

This policy applies when you visit the tvaje website (tvaje.cam), register an account, carry out deposit or withdrawal transactions, or use any of our services. This policy does not apply to third-party websites or services — in those cases, please refer to the respective party's own privacy policy.

2. What Types of Information We Collect

tvaje collects user information from various sources and through various processes. The categories of information collected are outlined below:

2.1 Information Provided Directly by You

• Full name, date of birth, and national ID or passport number (for age verification).
• Email address and Bangladeshi mobile number.
• Residential address.
• Payment information — such as bKash or Nagad mobile number, bank account details (for Rocket, Upay, or bank transfer).
• Security questions and password hints (stored in encrypted form).
• Messages or information you provide when contacting customer support.

2.2 Automatically Collected Information

• IP address, device type, operating system, and browser version.
• Browsing activity on the site — which pages you viewed, how long you stayed, and where you came from.
• Session data collected through cookies and similar tracking technologies.
• Transaction history — deposits, withdrawals, and gaming activity.

2.3 Information Received from Third Parties

• Transaction confirmation data from payment processors (bKash, Nagad, Rocket, Upay).
• KYC verification results from identity verification services.
• Information from fraud prevention and risk assessment organisations.

3. Purpose of Data Collection and Legal Basis

We use your information for the following legitimate purposes:

3.1 Service Operations

• To create, verify, and manage your tvaje account.
• To process deposit and withdrawal transactions (minimum deposit ৳200, withdrawal ৳500).
• To provide gaming services and bonus offers.
• To send important notifications related to your account.

3.2 Security and Compliance

• To ensure age verification — tvaje is for those aged 21 and above only.
• To operate anti-money laundering (AML) and fraud prevention procedures.
• To protect account security and prevent unauthorised access.
• To comply with responsible gaming protocols.

3.3 Service Improvement

• To conduct analysis for improving the website and user experience.
• To identify and resolve technical issues.
• To provide a customised experience based on your preferences.

3.4 Communication

• To provide 24/7 Bengali live chat support.
• To send account-related email notifications.
• To inform you about promotional offers (you can opt out at any time).

4. Information Sharing and Disclosure

tvaje does not sell your personal information to third parties. However, in certain circumstances we may share information with the following parties:

4.1 Service Provider Partners

Limited and necessary information is shared with trusted third-party technology and service providers, payment processors, and KYC verification services required to operate our platform. All such partners are bound by strict confidentiality agreements and may not use the information beyond the stated purpose.

4.2 Legal Obligations

Information may be disclosed in response to a court order, government investigation, or other lawful legal requirement. In such cases, we provide only the minimum necessary information and, where legally permitted, will endeavour to notify you in advance.

4.3 Fraud Prevention

If suspicious activity related to financial crime, fraud, or money laundering is identified, relevant information may be shared with the appropriate authorities.

5. Data Security Measures

tvaje implements industry-standard technical and organisational measures to protect your personal information. The key components of our security framework are:

• SSL Encryption: All data transmission on the website is protected by SSL/TLS encryption technology.
• Data Encryption: Sensitive information stored on our systems (passwords, payment data) is secured with strong encryption algorithms.
• Access Controls: Only authorised personnel have access to your information, within strictly defined limits.
• Regular Audits: The effectiveness of security measures is regularly reviewed and improved.
• Two-Factor Authentication: An additional verification layer is used to protect accounts.
• Firewall and Intrusion Detection: Server infrastructure is monitored at all times.

Although we make every effort, no method on the internet is 100% secure. In the event of a security breach, we will notify affected users as quickly as possible.

6. Data Retention Period

tvaje retains your personal information only for as long as necessary. Retention periods for different types of information are as follows:

• Account Data: For the duration the account is active and for a specified period after closure, in accordance with regulatory requirements.
• Transaction Records: For the legally prescribed period required for financial auditing and compliance.
• KYC Verification Documents: For the period required under applicable regulations.
• Customer Support Communications: For a reasonable period after the case is resolved.
• Marketing Preference Data: Until you opt out.
• Cookie Data: From 30 days to 2 years, depending on the type of cookie.

Once the specified period has ended, information is securely deleted or anonymised so that it is no longer personally identifiable.

7. Cookie Policy

The tvaje website uses cookies and similar technologies that improve your browsing experience and help us operate our services.

7.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and security. These cannot be disabled.
• Functionality Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Collect anonymous data to understand site usage patterns.
• Performance Cookies: Help monitor page loading speed and technical performance.

You can manage cookies through your browser settings, but please note that disabling essential cookies may affect some functionality of the website.

8. User Rights

As a tvaje user, you have the following rights over your personal information:

• Right to Access: You may request to know what information we have collected about you.
• Right to Rectification: You may request correction of any inaccuracies in your personal information.
• Right to Erasure: In certain circumstances, you may request deletion of your information, although information retained to meet legal obligations is excluded from this.
• Right to Restrict Processing: In certain cases, you may request that the processing of your information be limited.
• Right to Portability: You may request your information in a structured, readable format.
• Marketing Opt-Out: You may request to stop receiving promotional communications at any time.

9. Children's Privacy

tvaje is a platform exclusively for adults. We strictly refrain from providing services to those under 21 years of age ("21+ only") and do not collect any personal information from them.

A strict age verification process is followed at the time of registration. If we learn that a minor's information has been inadvertently collected, we will immediately close that account and permanently delete all associated information.

If a parent or legal guardian suspects that their child has registered on our platform, please contact [email protected] without delay.

10. International Data Transfers

tvaje primarily serves users in Bangladesh. In some cases, your information may be processed in other countries when working with technology service providers.

For such international transfers, we ensure that:

• Adequate data protection measures are in place in the recipient country.
• Appropriate contractual safeguards are in place with third parties.
• Data is transferred in encrypted form.
• Only the minimum necessary information is shared.

11. Policy Changes

tvaje reserves the right to review and update this privacy policy from time to time. When changes are made:

• The "last updated" date shown in the policy will change.
• For significant changes, registered email addresses will be notified.
• The updated policy will take effect from the date it is published.
• Continued use of the service after a change is made will be considered as consent to the new policy.

We therefore recommend that you visit this page regularly and keep yourself updated on the latest version of the privacy policy.

12. Contact

If you have any questions, concerns, or requests about this privacy policy, please contact our privacy team:

You can also visit our About Us page, Terms and Conditions, and Responsible Gaming page to learn more.